What Is Chatbot ?

Today we talk about What is chatbot. Now a days every website and company uses chatbot for customer support.  Artificial intelligence, robots and bots have been around for years. But in recent times various discoveries, experiments and exploits of this technology have made it to real. One of which is called “Chatbots” which is now being used not only by businesses but common peoples as well. There are now various practical applications handled by chatbots in small and big businesses.

What Is Chatbot ?

Chatbots are known as “virtual conversational agents” which means they simulate human conversation.
Various definitions of Chatbots:

Oxford Dictionaries, defines a chatbot as:“A computer program designed to simulate conversation with human users, especially over the Internet.”

Wikipedia: “A chatbot (also known as a talkbots, chatterbot, Bot, IM bot, interactive agent, or Artificial Conversational Entity) is a computer program or an artificial intelligence which conducts a conversation via auditory or textual methods.”

Investopedia: “A chatbot is a computer program that simulates human conversation through voice commands or text chats or both. Chatbot, short for chatterbot, is an Artificial Intelligence (AI) feature that can be embedded and used through any major messaging applications.”

Techopedia: “A chatbot is an artificial intelligence (AI) program that simulates interactive human conversation by using key pre-calculated user phrases and auditory or text-based signals. … A chatbot is also known as an artificial conversational entity (ACE), chat robot, talk bot, chatterbot or chatterbox.”

If you read any of the the definitions, you will reach to a point that can be explained in very simple language: a chatbot is program designed to interact with the virtual agents and the human to deliver assigned tasks.


Now I am telling to you about Gupshup. This is most popular bot builder platform. If you used bot for business then Gupshup is best option for you.

Gupshup : Bot Builder Platform


(also known as SMS Gupshup, Webaroo) is a messaging services company with primary operations in India, US and UK. It has been providing SMS, email, Voice, USSD and IP messaging and chatbot development services to leading BFSI, Retail, e-commerce companies. Gupshup’s platform handles over 4 billion messages per month and over 150 billion cumulative. Gupshup also developed a smart-messaging app, Teamchat, which introduced patent-pending “smart” messages in 2014, only now being offered by other messaging apps. In April 2016, Gupshup launched one of the first chatbot building platforms (gupshup.io) in the world that caters to over 25,000 developers and has over 30,000 chatbots across 22 channels like Facebook Messenger, SMS, Twitter, Hangouts, Google Home, Amazon Alexa, Email as of September 2017.

Gupshup enables businesses to build engaging conversational experiences seamlessly across 30+ messaging channels using a single API. Gupshup offers a comprehensive product portfolio that includes an easy to use omni-channel messaging API, advanced bot building platform and mobile marketing tools. GupShup has grown rapidly by helping several leading Enterprises such as Facebook, Twitter, WhatsApp, LinkedIn, FlipKart, OLA, ICICI, HDFC, Citibank, DishTV and HUL better engage and retain their consumers.

Messaging API

Single API for all your messaging needs. Build seamless conversational experiences across 30+ channels using a Single API. Use Gupshup’s Single API and its programmatic features to enable rich and interactive conversational experiences for any business workflow.

  • Two Factor Auth
  • Link Tracking
  • Cross Promotion
  • Number Lookup
  • Group Messaging
  • Outbound Dialer
  • Text-to-Speech
  • Call Patching
  • Number Masking
  • IVR
  • Smart Messaging
  • Bot Messaging
  • NLP
  • Form Builder
  • Email

Bot Builders

GupShup provides Different tools for different people. Tools for coders and non-coders alike to simplify bot building. In Gupshup you can create your conversation flow with a graphical editor. Create detailed and advanced conversational bots using just point-and-click tools – no coding required. Gupshup provides IDE Bot Builder for developers. These Tools for the entire lifecycle of bot development including scripting, dev, testing, hosting, monitoring and analytics providing an easier and faster way to build advanced bots.

Bot to Bot (InterBot) Communication – A channel for Bots to interact with each other enabling amazing new possibilities! Bots can delegate tasks to different bots, transact & negotiate with other Bots, engage in multi-player Bot games, upgrade themselves by leveraging capabilities of other Bots, thus resulting in smarter and more powerful Bots.


Useful links:

Gupshup API-https://www.gupshup.io/developer/ent-apis

Introduction to IDE Bot Builder-https://www.gupshup.io/developer/docs/bot-platform/guide/intro-to-gupshup-bot-builder

Forum- https://stackoverflow.com/questions/tagged/gupshup

Now Create Your own Bots and enjoy…

Suggested Readings:

AI-driven Emotionally Intelligent Chatbots

Do you have any questions? Leave a comment down below!

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Harshvardhan Mishra

Hi, I'm Harshvardhan Mishra. Tech enthusiast and IT professional with a B.Tech in IT, PG Diploma in IoT from CDAC, and 6 years of industry experience. Founder of HVM Smart Solutions, blending technology for real-world solutions. As a passionate technical author, I simplify complex concepts for diverse audiences. Let's connect and explore the tech world together! If you want to help support me on my journey, consider sharing my articles, or Buy me a Coffee! Thank you for reading my blog! Happy learning! Linkedin

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